Shipping & Delivery Policy

How and when you get access to what you buy.

Last updated: 13 November 2026

DD Player, operated by DIVYA DRISHTI PLAYER PRIVATE LIMITED, provides digital streaming services only. No physical goods are sold or shipped, and no delivery charges apply.

1. How access is delivered

• Everything you buy — a subscription, trial, rental, wallet recharge or feature unlock — is delivered online to your DD Player account.
• Access starts immediately after our payment partner confirms your payment, usually within a few seconds. In rare cases bank confirmation can take a few minutes.
• You can watch on the website at ddplayer.in and in the DD Player apps, signed in to the same account.
• A rental is available for the window shown before payment; for a title not yet released, the window starts at its release time.
• Payment confirmation and invoice details are available in My Account → Payments.

2. If you don’t receive access

If your payment succeeded but access does not appear within 30 minutes, refresh the page or restart the app, then contact us with the payment details. If we cannot provide access, you will be refunded as described in our Refund & Cancellation Policy.

3. Availability

The Service is available across India and needs an internet connection. Streaming quality depends on your connection and device.

4. Contact