Privacy Policy

What personal data DD Player collects, why, and the choices you have.

Last updated: 13 November 2026

This Privacy Policy explains how DIVYA DRISHTI PLAYER PRIVATE LIMITED (“we”, “us”), the owner and operator of DD Player (ddplayer.in and the DD Player apps), collects, uses, shares and protects your personal data, in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them. By using the Service you agree to this policy.

1. Data we collect

• Account details: mobile number, and if you choose to give them, your name, email address, profile picture, gender, age group, city/location, preferred languages and interests. If you sign in with Google or Facebook, we receive your name, email and the account identifier from that provider.
• Viewing activity: titles you watch, how far you watched (to resume playback), your list, likes and ratings.
• Payment records: what you bought, amount, date, status, invoice number and the reference IDs from our payment partner. We do not collect or store your card number, CVV, UPI PIN or net-banking password — these are entered directly with our payment partner, Cashfree Payments.
• Wallet and payouts: wallet balance and history; for creators and producers who request payouts, the payout method and account/UPI details you provide.
• Device and technical data: IP address, device and browser type, app version, sign-in sessions, and a push-notification token if you allow notifications.
• Content you upload or send: videos, images and details uploaded in Creator Studio, and messages you send to Support.
• Advertising data: which ads were shown and watched on your account, used for billing advertisers and for Earn from Ads.

2. How we use your data

• to create and secure your account and verify your sign-in (OTP);
• to provide streaming, resume playback, recommendations and content in your languages;
• to process payments, subscriptions, rentals, refunds, wallet credits, revenue shares and payouts, and to issue invoices;
• to apply age restrictions and show relevant advertisements (by age group and location);
• to send service messages, such as payment confirmations, plan reminders and replies to your tickets, and — where you allow them — notifications about new titles;
• to prevent fraud, abuse and fake views or referrals, and to comply with legal obligations, including tax and law-enforcement requests.

We process your data on the basis of your consent, to perform our contract with you, and where required by law.

3. Who we share data with

We do not sell your personal data. We share it only as needed with:

• Payment partner — Cashfree Payments India Private Limited, to process payments and refunds;
• Service providers who host and run the Service on our behalf — cloud hosting and video storage/delivery (DigitalOcean), sign-in with Google or Facebook, push notifications (Google Firebase) and SMS delivery for OTPs — each bound to use the data only for that purpose;
• Creators and producers — only aggregated, non-identifying figures about views and earnings for their titles;
• Authorities — where required by law, court order or a lawful government request.

4. Cookies and local storage

We use cookies and your browser’s local storage to keep you signed in, remember your language and settings, and keep payments secure. Details are in our Cookie Policy.

5. How long we keep data

We keep your account data while your account is active. When you delete your account, we delete or anonymise your personal data within 30 days, except records we must keep by law — such as payment and invoice records, which are kept for up to 8 years for tax and accounting purposes.

6. Security

Data is sent over encrypted connections (HTTPS), access is limited to authorised staff, and members sign in with a one-time password or a trusted provider rather than a stored password. No system is completely secure; if a breach affecting your data occurs, we will inform you and the authorities as required by law.

7. Your rights

You can, at any time:

• see and update your profile details in My Account;
• ask for a summary of the personal data we hold about you, or for it to be corrected;
• withdraw consent or ask us to delete your account and data (subject to records we must keep by law);
• turn off notifications from your device settings;
• nominate another person to exercise these rights on your behalf in case of death or incapacity;
• complain to our Grievance Officer, and if unresolved, to the Data Protection Board of India.

To make a request, contact us using the details below. We respond within 30 days.

8. Children

Accounts are for people aged 18 and over. Children may watch only under the supervision of a parent or guardian who holds the account; we do not knowingly collect personal data directly from children, and titles marked 18+ are restricted to verified adult accounts.

9. Changes to this policy

We may update this policy. The “Last updated” date shows the current version, and we will notify you of significant changes in the app.

10. Contact and Grievance Officer